Helpful information

Our policies

Clear information about ordering, delivery, returns and how we care for your data.

Privacy Policy

We respect your privacy and only use personal information to respond to enquiries, fulfil orders and provide customer care.

Orders are accepted subject to availability. Bespoke designs, timing and pricing are confirmed before work begins.

You may ask to access, correct or remove the personal information we hold about you by contacting us.

Please contact us promptly if an item arrives damaged. Personalised and made-to-order items cannot normally be returned unless faulty.

Shipping charges depend on destination, parcel size and delivery speed. The final charge is confirmed before checkout or quotation acceptance.